Refund policy

Return & Refund Policy

Last Updated: October 22, 2026

At Kivarey, your satisfaction is important to us. We want you to feel confident when purchasing our bracelets and accessories.

We offer a 30-day return and refund policy with free return shipping for eligible orders.

Please read the following terms carefully to understand how returns, exchanges, and refunds are handled.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days from the date their order is delivered.

To qualify for a return:

The return request must be submitted within 30 days of delivery.
The item must be in its original condition, unused, and unworn, except for reasonable inspection.
The product should be returned with its original packaging and accessories where reasonably possible.
Proof of purchase or an order confirmation must be provided.

These conditions do not limit any rights you may have under applicable consumer protection laws.

2. Free Returns

Kivarey offers free return shipping for eligible returns worldwide.

There are no return shipping fees or restocking fees for approved returns.

To ensure your return is processed correctly, please contact our customer support team before sending your item back.

Once your return request has been reviewed, we will provide return instructions and, where applicable, a prepaid return label or another no-cost return arrangement.

Please do not send products to our business address without receiving return authorization and instructions.

3. How to Request a Return

To begin a return, please follow these steps:

Step 1: Contact Customer Support

Email support@Kivarey.shop with the subject line "Return Request – Order #[Your Order Number]."

Step 2: Provide Your Order Details

Include your order number, full name, and reason for requesting the return.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide the appropriate return instructions.

Step 4: Return Your Product

Package your item securely and follow the instructions provided.

Step 5: Return Inspection and Refund

Once your returned item is received, we will review its condition and notify you of the refund decision.

4. Refund Eligibility

Refunds may be approved for eligible returns, including situations where:

The customer changes their mind within the 30-day return period.
The item does not meet the customer's expectations.
The wrong product was delivered.
The product arrives damaged or defective.
The product differs materially from its description.

For damaged, defective, or incorrect products, please contact us promptly and provide photographs when available.

Your statutory rights remain unaffected.

5. Refund Processing

Once your return has been received and approved, we will initiate a refund to your original payment method.

Approved refunds are generally initiated within 5 business days following inspection of the returned item.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Refunds will include the amount paid for the returned product and any other amounts required by applicable law.

As standard shipping is free, no standard outbound shipping fee is charged.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@Kivarey.shop.

Include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if available.

We will review the situation and offer an appropriate solution, which may include a replacement, return, or refund.

Where applicable law provides additional remedies, those rights will continue to apply.

7. Exchanges

If you would like a different bracelet style or color, please contact our customer support team.

Depending on availability, we may arrange an exchange or assist you with returning your original purchase and placing a new order.

Any approved exchange return will be handled without return shipping charges.

8. Items That May Not Qualify for Standard Returns

Certain products may be excluded from change-of-mind returns where permitted by applicable law, including:

Personalized or custom-made items clearly identified as non-returnable before purchase.
Items that have been materially damaged through misuse after delivery.
Products that cannot reasonably be returned in their original condition due to use beyond normal inspection.

These exclusions do not apply where a return or refund is required by law.

9. Lost Return Packages

If a return shipment is delayed or lost, please contact us with any available tracking information.

For returns using our authorized shipping arrangements, we will work with the carrier to investigate and resolve the issue.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been dispatched.

If your order has already shipped, you may request a return after delivery under this policy.

11. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be excluded under applicable legislation.